Moveworks

Moveworks is an enterprise AI assistant that lets employees search for answers and complete IT, HR, finance and facilities tasks by chatting in Slack, Microsoft Teams or a company portal. It is built for large enterprises that want one conversational front door to hundreds of back-office systems instead of a queue of service tickets.

Moveworks is an agentic AI platform for employee service and enterprise search, founded in 2016 in Mountain View, California by Bhavin Shah, Vaibhav Nivargi, Varun Singh and Jiang Chen. It began as IT support automation and, after a $200 million Series C in June 2021 at a $2.1 billion valuation, expanded into HR, finance and facilities. Its core is an agentic Reasoning Engine that plans, executes and adapts multi-step requests, surfaced through an AI Assistant available in Slack, Microsoft Teams, Google Chat, Webex, web portals and intranets in more than 100 languages. Around it sit Enterprise Search, Agent Studio and a no-code builder for custom agents, Knowledge Studio, Productivity Boost, Employee Experience Insights and a marketplace the company says holds more than 1,000 pre-built agents. The vendor reports 350+ customer organizations and more than 6 million employees served, naming CVS Health, Toyota North America, Instacart, Coca-Cola Consolidated, AkzoNobel, Procore and Micron, and cites an eight-week typical time to value. ServiceNow announced a $2.85 billion acquisition in March 2025, cleared a US antitrust second request, and closed the deal on December 15, 2025; at close Moveworks served 5.5 million employee users and shared roughly 250 customers with ServiceNow. ServiceNow has since folded the technology into EmployeeWorks (February 2026) and its Otto unified AI experience (May 2026) while continuing to sell Moveworks standalone. Pricing is unpublished and quoted per employee on total headcount; buyer-reported contracts on Vendr cluster around a $130,000 median annual value. On G2 it holds 4.4 out of 5 across 125 reviews, with integration effort and weak handling of non-routine questions the most repeated complaints.

Category

AI Agents & Orchestration

Pricing

Subscription, Contact for pricing

Target Market

CIOs, CTOs, Heads of IT Service Management, HR Technology Leaders, Employee Experience Leaders

Deployment

Cloud-only

Founded

2016

Headquarters

Mountain View, United States

Team Size

500+

Customers

350+ organizations; 6M+ employees served (vendor-reported)

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  Agentic Reasoning Engine

  Plans, executes and adapts multi-step employee requests across connected systems rather than following fixed chatbot scripts.

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  Omnichannel AI Assistant

  Runs inside Slack, Microsoft Teams, Google Chat, Webex, web portals and intranets, so employees get help where they already work.

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  Enterprise Search

  Finds answers across integrated business applications and knowledge bases and can act on them, replacing separate intranet and ticket searches.

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  Agent Studio and AI Agent Marketplace

  Low-code and no-code tooling to build custom agents, plus a marketplace the vendor says has more than 1,000 pre-built agents.

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  Multilingual support

  Serves employees in more than 100 languages, which matters for multinational workforces with a single central service desk.

• ✓
  Employee Experience Insights

  Analytics on what employees ask and how requests resolve, intended to show where service and knowledge gaps sit.

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  Compliance posture

  Reports ISO 27001, SOC 2 Type 2, HIPAA, GDPR and FedRAMP authorization, enabling deployment in healthcare, finance and government.

• •
  IT ticket deflection

  Employees reset passwords, request software access and troubleshoot devices in Teams or Slack, cutting routine tickets that reach human agents.

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  HR policy and benefits questions

  The assistant answers leave, payroll and benefits questions from HR systems and knowledge bases, freeing HR business partners for complex cases.

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  Enterprise knowledge search

  Staff search SharePoint, Confluence, Google Drive and other sources from one chat box instead of hunting through separate intranets.

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  Custom departmental agents

  Operations teams build agents in Agent Studio for workflows such as facilities requests or finance approvals, reusing existing integrations.

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  Unified front door on ServiceNow

  ServiceNow customers pair Moveworks conversation with ServiceNow workflows through EmployeeWorks so chat requests become completed, tracked work.

No public list pricing; quotes come from ServiceNow sales. Vendr buyer data (31 purchases) shows a $130,000 median annual contract, ranging from $89,500 to $271,333, with pricing metered per employee on total company headcount rather than active users, roughly $15 to $45 per employee per year. Implementation services are reported at $50,000 to $200,000+, and two- to three-year commitments reportedly earn 15-30% discounts. There is no self-serve tier or free trial.

This page was written from 9 sources, 8 on domains other than moveworks.com.

1. 1.moveworks.com — moveworks.comvendor
2. 2.newsroom.servicenow.com — default
3. 3.techcrunch.com — servicenow buys moveworks for 2 85b to grow its ai portfolio
4. 4.cxtoday.com — servicenow moveworks acquisition
5. 5.en.wikipedia.org — Moveworks
6. 6.eesel.ai — moveworks
7. 7.vendr.com — moveworks
8. 8.rezolve.ai — moveworks g2 reviews what users say
9. 9.rezolve.ai — moveworks alternatives