ServiceNow Knowledge 2027

ServiceNow Knowledge 2027 runs 4-6 May 2027 at the Venetian complex in Las Vegas, and is billed by ServiceNow as the conference's 20th-anniversary edition. Knowledge is the company's single largest customer gathering: hundreds of sessions led by ServiceNow product teams, spanning keynotes, product roadmap briefings, panels and roundtables, filtered by day, topic, audience, product and format. CreatorCon runs inside the event as a dedicated developer, architect and administrator programme with its own hackathon, and the expo floor has previously run seven theatres with more than 100 sponsors. Recent editions have leaned heavily on platform AI — the 2026 breakout catalogue included AI-powered knowledge management and automated content classification. The 2027 agenda, speaker list and pass prices had not been published when this listing was written.

Date

May 4–6, 2027

Location

The Venetian Expo and Convention Center, Las Vegas, Nevada

Format

In-Person

Event Type

Conference

Status

Upcoming

Pricing

Paid

Organizer

ServiceNow

Added

Sep 1, 2026

Updated

Sep 1, 2026

• ✓CIO
• ✓VP of IT Service Management
• ✓Head of Digital Workflows
• ✓Enterprise Architect
• ✓ServiceNow Platform Owner
• ✓Developer and Platform Administrator
• ✓Head of Employee Experience

Knowledge is where ServiceNow sets the next platform release in front of the customers who have to absorb it, so a CIO or platform owner gets roadmap detail, licensing direction and AI-agent capability from the product teams rather than from an account executive. Three days here typically replaces a quarter of vendor briefings: you can validate whether the AI features being sold to your business actually ship, pressure-test an upgrade plan with architects who have already done it, send developers to CreatorCon, and meet the implementation partners you would otherwise evaluate over months of calls.

• ✓CreatorCon — developer, architect and administrator programme with a hackathon
• ✓Pre-conference training day ahead of the main agenda
• ✓Product roadmap sessions delivered by ServiceNow product managers
• ✓Expo theatres organised by industry and solution, with 100+ sponsors
• ✓Hands-on labs and Ask the Experts clinics
• ✓AI-powered knowledge management and content classification breakouts (2026 catalogue)
• ✓Customer keynotes plus the closing celebration, held at Sphere in a recent edition

• ★Sessions are led by the ServiceNow product teams themselves rather than by sponsors, so roadmap questions get answered by the people who own the roadmap
• ★CreatorCon is effectively a developer conference inside the customer conference, with a hackathon and architecture-level content that the main programme does not carry
• ★The 20th-anniversary edition, which historically means a larger platform-release announcement than a normal year
• ★The expo is organised as themed theatres by industry and solution — seven of them with 100-plus sponsors in a recent edition — rather than a single undifferentiated hall
• ★Hands-on labs and Ask the Experts clinics let platform owners bring a live configuration problem and leave with an answer

Registration for 2027 is not open and 2027 prices are not published. For reference, the 2026 edition's full conference pass was $2,195, with discounted group rates for five or more attendees from the same organisation.

When is ServiceNow Knowledge 2027?

ServiceNow Knowledge 2027 takes place May 4–6, 2027 in Las Vegas, Nevada.

Where is ServiceNow Knowledge 2027 held?

ServiceNow Knowledge 2027 is held in Las Vegas, Nevada. The event format is in-person.

How much does ServiceNow Knowledge 2027 cost?

ServiceNow Knowledge 2027 is paid. Registration for 2027 is not open and 2027 prices are not published. For reference, the 2026 edition's full conference pass was $2,195, with discounted group rates for five or more attendees from the same organisation.

Who should attend ServiceNow Knowledge 2027?

ServiceNow Knowledge 2027 is aimed at CIO, VP of IT Service Management, Head of Digital Workflows, Enterprise Architect, ServiceNow Platform Owner, Developer and Platform Administrator, Head of Employee Experience.

What topics does ServiceNow Knowledge 2027 cover?

ServiceNow Knowledge 2027 covers AI Agents, IT Service Management, Workflow Automation, Generative AI, Low-Code Development, Enterprise Platform Strategy, Employee Experience, Knowledge Management.

This page was written from 3 sources, 2 on domains other than servicenow.com.

1. 1.nowben.com — ultimate guide to the servicenow knowledge conference
2. 2.kmeducationhub.de — servicenow knowledge knowledge
3. 3.servicenow.com — knowledgevendor