Infobip AgentOS

Infobip AgentOS is an AI-native platform for building and orchestrating autonomous AI agents that run connected customer journeys across 15+ channels. It is built for enterprise marketing, sales and support teams that want agents to move from pilot to production.

Infobip AgentOS is an AI-native, fully managed platform that acts as the control layer where AI agents, data, channels and customer intent come together to decide the next step in every interaction. Launched on April 1, 2026, it combines Infobip's Conversational Customer Data Platform with real-time journey orchestration so autonomous, goal-driven agents can operate across 15+ natively integrated channels including SMS, RCS, email, voice, WhatsApp, Viber, Telegram, LINE, Messenger, Instagram and Apple Messages for Business. AgentOS supports no-code, low-code and pro-code development, uses Model Context Protocol (MCP) servers to let agents act on third-party systems, and preserves full context in AI-to-human handoffs. It offers cloud and on-premises deployment, SDKs for Python, Node.js, Java, PHP and .NET, and enterprise integrations with Salesforce, HubSpot, Microsoft, Shopify, Oracle and Adobe, backed by SOC 2 Type II and ISO 27001 certifications and a 99.95% uptime SLA. Infobip, founded in 2006 and headquartered in Vodnjan, Croatia, operates 43 datacenters and 800+ direct operator connections reaching over 7 billion mobile devices.

Category

AI Agents & Orchestration

Pricing

Usage-based, Contact for pricing

Target Market

CIOs, CTOs, VP Customer Experience, Enterprise Developers

Founded

2006

Headquarters

Vodnjan, Croatia

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  Real-time journey orchestration

  Coordinates connected, goal-driven customer journeys that adapt content, channel and timing in real time.

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  Conversational Customer Data Platform

  Builds unified customer profiles enriched with conversational data across every channel.

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  15+ native channels

  Deploys agents across SMS, RCS, email, voice, WhatsApp, Viber, Telegram, Instagram and more from one configuration.

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  MCP integration

  Uses Model Context Protocol servers so agents can act on third-party systems and enterprise tools.

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  Human-in-the-loop handoff

  Escalates complex cases to human specialists with full conversation context preserved.

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  Autonomous customer support

  AI agents resolve customer requests end-to-end across chat, voice and messaging, escalating to humans when needed.

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  Cross-channel marketing journeys

  Orchestrate personalized outreach that adapts channel and timing to each customer's context.

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  Agentic transactions

  Let agents perform actions in third-party systems (bookings, verification, orders) via MCP servers.

AgentOS pricing is via Infobip sales; underlying channels (SMS, WhatsApp, voice, etc.) are typically usage-based.

This page was written from 2 sources.

1. 1.infobip.com — agentosvendor
2. 2.infobip.com — infobip is set to launch agentosvendor