Infobip AgentOS
by Infobip
One operating system for agentic customer experiences across every channel
Infobip AgentOS is an AI-native platform for building and orchestrating autonomous AI agents that run connected customer journeys across 15+ channels. It is built for enterprise marketing, sales and support teams that want agents to move from pilot to production.
At a Glance
- Category
- AI Agents & Orchestration
- Pricing
- Usage-based, Contact for pricing
- Target Market
- CIOs, CTOs, VP Customer Experience, Enterprise Developers
- Founded
- 2006
- Headquarters
- Vodnjan, Croatia
Key Features
- ✓Real-time journey orchestration
Coordinates connected, goal-driven customer journeys that adapt content, channel and timing in real time.
- ✓Conversational Customer Data Platform
Builds unified customer profiles enriched with conversational data across every channel.
- ✓15+ native channels
Deploys agents across SMS, RCS, email, voice, WhatsApp, Viber, Telegram, Instagram and more from one configuration.
- ✓MCP integration
Uses Model Context Protocol servers so agents can act on third-party systems and enterprise tools.
- ✓Human-in-the-loop handoff
Escalates complex cases to human specialists with full conversation context preserved.
Capabilities
Use Cases
- •Autonomous customer support
AI agents resolve customer requests end-to-end across chat, voice and messaging, escalating to humans when needed.
- •Cross-channel marketing journeys
Orchestrate personalized outreach that adapts channel and timing to each customer's context.
- •Agentic transactions
Let agents perform actions in third-party systems (bookings, verification, orders) via MCP servers.
Ideal For
Best For
- ✓Orchestrating autonomous AI agents across customer channels
- ✓Automating marketing, sales and support journeys
- ✓Connecting agents to enterprise systems via MCP
Integrations
Deployment
Market Analysis
Pros
- ✓Runs agents across 15+ channels from one configuration
- ✓Enterprise-grade compliance (SOC 2 Type II, ISO 27001) and 99.95% SLA
- ✓MCP support for real agent actions in third-party systems
Cons
- ✗No public pricing; enterprise sales only
- ✗Focused on customer-experience journeys rather than general-purpose agents
Pricing
Enterprise
Contact for pricing
- ✓Agentic journey orchestration
- ✓15+ native channels
- ✓MCP and enterprise integrations
AgentOS pricing is via Infobip sales; underlying channels (SMS, WhatsApp, voice, etc.) are typically usage-based.
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