Botpress
by Botpress Technologies Inc.
AI agent platform and AI-native helpdesk for customer support teams, with a visual builder and per-conversation pricing
Botpress is an AI agent platform for building, deploying and monitoring customer-facing agents, now paired with Botpress Desk, an AI-native helpdesk. It is for support and CX teams, and the agencies that build for them, who want agents that resolve tickets end to end across webchat, WhatsApp and Slack and hand off to humans with context.
Botpress is a Montreal-based AI agent platform that started in 2017 as open-source, self-hosted chatbot software and relaunched in 2023 as a cloud platform for LLM agents. The product has several parts: Botpress Studio, a visual builder for agents; Viber, a natural-language builder; Knowledge Bases and Tables for grounding and structured data; Botpress Voice; and Botpress Desk, an AI-native helpdesk that can run on its own or sit on top of Zendesk, Intercom or Freshdesk and sync conversations both ways. Desk adds suggested replies, two-way translation, a knowledge-base copilot and reports on knowledge gaps, and its docs say it is available on request to Team, Managed and Enterprise customers. Agents can run multi-step workflows such as account updates, order corrections and refunds, with escalation rules and a hot handoff that passes context to a human. Integrations include HubSpot, Salesforce, Zendesk, Intercom, Notion and Shopify, and the open-source botpress/botpress GitHub repo (MIT licence, about 15,000 stars) holds the CLI, the TypeScript SDK and the public integrations. Botpress raised a $25M Series B in June 2025 led by FRAMEWORK, with Inovia Capital, Deloitte Ventures, HubSpot Ventures and Decibel. At that point it had 65 employees and said it served thousands of customers, many of them development agencies. In 2026 it moved to conversation-based pricing: $150 per month for Plus and $750 per month for Team, billed annually, with AI model usage metered on top beyond an included allowance.
A head of customer support or CX operations who wants AI agents to resolve L1 to L3 tickets on their existing helpdesk without paying per seat
Agents that close tickets end to end (refunds, account changes, order fixes) and escalate the rest to humans with full context
At a Glance
- Category
- AI Agents & Orchestration
- Pricing
- Freemium, Subscription, Usage-based
- Target Market
- Heads of Customer Support, CX Leaders, CIOs, Enterprise Developers, Digital Agencies
- Deployment
- Cloud-only, API-based
- Founded
- 2017
- Headquarters
- Montreal, Canada
- Team Size
- 51-200
- Customers
- Thousands (company claim, June 2025); 750K agents built (company claim)
Key Features
- ✓Botpress Studio
Visual builder for designing agents, flows and tool calls, so non-specialists can ship and edit agents without rewriting code.
- ✓Botpress Desk
AI-native helpdesk with suggested replies, translation and a knowledge copilot that runs standalone or alongside Zendesk and Intercom.
- ✓Hot handoff and escalation rules
Agents decide when to act and when to escalate, passing the full conversation context to a human agent.
- ✓Knowledge Bases and Tables
Built-in vector and table storage that grounds answers in company documents and structured data with plan-based storage limits.
- ✓Open-source SDK and integrations
MIT-licensed CLI, API client and TypeScript SDK on GitHub let developers build and deploy their own integrations.
- ✓Multichannel deployment
One agent serves webchat, WhatsApp and Slack, with a white-label webchat option from the Plus plan upward.
Capabilities
Use Cases
- •Tier-1 to tier-3 support deflection
Agents resolve refunds, order corrections and account updates end to end, so only cases needing judgment reach staff.
- •Helpdesk overlay
Teams keep Zendesk or Intercom and add Botpress agents and Desk on top, syncing conversations without a migration project.
- •Agency-built client agents
Development agencies build, white-label and maintain branded support and lead-capture agents for many small business clients.
- •WhatsApp customer service
Companies run one agent across WhatsApp and webchat so customers get consistent answers grounded in the same knowledge base.
Ideal For
Best For
- ✓Customer support teams automating ticket resolution on top of Zendesk, Intercom or Freshdesk
- ✓Agencies building and maintaining branded chat agents for many client businesses
- ✓Mid-market companies running agents on webchat, WhatsApp and Slack from one workspace
- ✓Teams that want a visual builder plus a TypeScript SDK for custom integrations
Not Ideal For
- ✗Buyers who need a fixed, predictable bill: AI usage is metered on top of the plan and conversation packs auto-recharge with no off switch
- ✗Teams wanting a native voice or phone channel on lower tiers, since voice is listed only on Enterprise
- ✗Non-technical teams with complex multi-system workflows, which reviewers say need ongoing technical ownership
Integrations
Deployment
Market & Ratings
Thousands (company claim, June 2025); 750K agents built (company claim)
Market Analysis
Pros
- ✓Reviewers on G2 (as summarised by Featurebase, October 2026) cite ease of use, a clean interface and integration options
- ✓Published list pricing on every tier except Enterprise, with a usable free plan
- ✓SOC 2 Type 2, GDPR, HIPAA, CCPA and DORA listed on its trust center
- ✓Active MIT-licensed open-source repo for SDK and integrations
Cons
- ✗G2 review summaries cite difficulty connecting workflows and testing specific scenarios
- ✗Interface and documentation can be hard to navigate, per the same review summaries
- ✗AI spend and auto-recharging conversation packs make monthly cost hard to predict
- ✗Desk is available on request only, for Team, Managed and Enterprise customers
Pricing
Free
$0
- ✓100 conversations/month
- ✓3 seats, 3 AI agents
- ✓1K table rows, 100MB vector storage
- ✓Community support
Plus
From $150/mo
- ✓Billed annually ($189 month-to-month)
- ✓250 conversations/month, packs of 100 for $65
- ✓$25 AI usage included
- ✓WhatsApp, white-label webchat, live chat support
Team
From $750/mo
- ✓Billed annually ($939 month-to-month)
- ✓1,500 conversations/month, packs of 100 for $50
- ✓$150 AI usage included
- ✓Unlimited seats, RBAC, routing rules, team analytics
Enterprise
Contact for pricing
- ✓Custom conversations and storage
- ✓Uptime SLA and dedicated support engineer
- ✓Dedicated security review
- ✓Voice channel
Plans are metered by conversations, not seats: Plus is $150/mo and Team $750/mo billed annually ($189 and $939 month-to-month, per a third-party check on October 8, 2026). LLM calls are billed as AI spend beyond an included $25 or $150; at 95% of the limit Botpress buys a $10 credit grant at cost, and at 95% of the conversation quota it auto-adds a 100-conversation pack ($65 Plus, $50 Team) that cannot be turned off. Voice, uptime SLA and security review are Enterprise-only. A competitor page from July 2026 listed older $89 and $495 tiers, so confirm current terms before budgeting.
Security & Compliance
Connect
Sources
This page was written from 10 sources, 7 on domains other than botpress.com.
- 1.botpress.com — botpress.comvendor
- 2.botpress.com — pricingvendor
- 3.trust.botpress.com — trust.botpress.com
- 4.botpress.com — introductionvendor
- 5.github.com — botpress
- 6.thelogic.co — botpress series b ai agents
- 7.natlawreview.com — botpress raises 25m series b scale ai agent infrastructure
- 8.featurebase.app — botpress reviews
- 9.voiceflow.com — botpress
- 10.hn.algolia.com — search
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