GetVocal
by GetVocal AI
Governed hybrid human-AI agents for enterprise contact centers in regulated industries
GetVocal is a Paris-based contact center platform that runs AI agents across voice, chat, WhatsApp and email while human supervisors watch, approve and take over in real time. It is built for telecom, travel, banking and BPO operators that want to automate more customer conversations without losing auditability or EU compliance.
GetVocal AI, founded in Paris in 2023 by Roy Moussa (CEO) and Antonin Bertin, sells a conversational AI platform for enterprise customer service that pairs autonomous AI agents with human oversight. Its agents rest on what the company calls deterministic context graphs (ContextGraphOS), a model of a business's rules, policies and escalation thresholds that every agent decision can be traced back to. The Agent Control Tower, launched as the Control Center on March 31, 2026, lets supervisors monitor live AI and human conversations, approve sensitive actions such as a high-value return, take over a conversation, and see escalations and sentiment shifts. Corrections and escalations feed a Human-AI Flywheel that retrains agents, and GetVocal Assist lets non-technical operators build and tune agents without code. The platform covers voice, chat, WhatsApp, email and messaging in 100+ languages and integrates with Salesforce, HubSpot, Dynamics 365, Genesys, NICE CXone, Twilio, Zendesk, ServiceNow, SAP and Camunda. It can run EU-hosted, self-hosted in a customer cloud, on-premises or hybrid, and the site lists GDPR, SOC 2, ISO 27001, HIPAA and EU AI Act alignment. GetVocal raised a $26M Series A led by Creandum with Elaia and Speedinvest in November 2025, bringing total funding to $30M, and reported about 60 staff across 23 markets. Named customers include Glovo, Movistar, Vodafone, Deutsche Telekom, Teleperformance and Altis Hotels. Pricing is not published.
Heads of customer operations or CX at telcos, travel companies, banks and BPOs in Europe who must expand AI automation while keeping human approval and an audit trail.
AI agents handle routine conversations end to end while supervisors approve or take over edge cases from one control tower, with every decision traceable to a business rule.
At a Glance
- Category
- AI Agents & Orchestration
- Pricing
- Contact for pricing
- Target Market
- CIOs, Heads of Customer Experience, Contact Center Operations, BPO Leaders
- Deployment
- Hybrid, Self-hosted, Cloud-first
- Founded
- 2023
- Headquarters
- Paris, France
- Team Size
- 51-200
Key Features
- ✓ContextGraphOS
Models business rules, policies and escalation thresholds as deterministic context graphs, so each agent decision is grounded and traceable.
- ✓Agent Control Tower
Supervisors watch live AI conversations, enforce policies, approve sensitive actions and override any agent in real time.
- ✓Human-AI Flywheel
Turns human corrections, escalations and coaching into training signals, so agents improve on the cases they previously escalated.
- ✓GetVocal Assist
No-code tooling lets operators build, debug and tune agents and update rules without filing engineering tickets.
- ✓Omnichannel in 100+ languages
One agent fleet handles voice, chat, WhatsApp, email and messaging across more than 100 languages for multi-country operations.
- ✓Flexible deployment
Runs EU-hosted, self-hosted in your cloud, on-premises or hybrid with the same audit and observability guarantees in each mode.
- ✓CCaaS and CRM integrations
Connects to Genesys, NICE CXone, Twilio, Zendesk, Salesforce, Dynamics 365, ServiceNow and SAP so agents act inside existing systems.
Capabilities
Use Cases
- •Delivery and order support
Glovo scaled from 1 to 80 AI agents in under 12 weeks and reported a 35% rise in deflection, according to the company.
- •Regulated returns and refunds
Agents process routine returns and flag high-value ones for human approval before arranging courier pickup, keeping a full audit trail.
- •BPO quality control
Outsourcers place human validators and auditors inside AI-handled conversations so clients can accept automation under their service-level contracts.
- •Telecom customer service
Telcos such as Deutsche Telekom and Movistar run AI agents across voice and digital channels with supervisors governing the fleet from one console.
Ideal For
Best For
- ✓Telecom and travel contact centers automating high-volume voice and chat journeys
- ✓BPOs that need human validators and auditors inside AI-handled conversations
- ✓EU enterprises needing EU-hosted or on-premises deployment for GDPR and EU AI Act obligations
- ✓Operations teams that want non-technical staff to tune agents and business rules without engineers
Not Ideal For
- ✗Small teams wanting self-serve signup and published pricing, since GetVocal sells only through demos and custom quotes
- ✗Buyers who require independently verified performance data, because published results come from GetVocal and its customers
- ✗Organisations outside Europe looking for a vendor with a large local footprint, as traction is concentrated in France, Portugal, the UK and DACH
Deployment
Market Analysis
Pros
- ✓Human-in-the-loop governance designed into the product for regulated contact centers
- ✓Broad deployment choice including on-premises and EU hosting
- ✓Named enterprise references in telecom, delivery and BPO, including Glovo, Movistar and Teleperformance
- ✓Wide integration list across the major CCaaS and CRM platforms
Cons
- ✗No public pricing or self-serve trial, so evaluation requires a sales cycle
- ✗Performance figures (31% fewer escalations, 70% deflection) are company-reported; CXM Today noted the Control Center launch carried no quantified or independent results
- ✗Young company (founded 2023, about 60 staff) with traction concentrated in a handful of European markets
- ✗Encoding business rules into context graphs is upfront modelling work before agents go live
Pricing
Enterprise
Contact for pricing
- ✓Omnichannel AI agents
- ✓Agent Control Tower
- ✓EU-hosted, self-hosted, on-premises or hybrid deployment
- ✓CCaaS and CRM integrations
GetVocal publishes no list prices or metering model; every deal starts with a 30-minute demo and a custom quote. Budget it as an enterprise contact center platform and ask how volume, channels and deployment mode (EU cloud versus on-premises) affect the price. Checked on getvocal.ai on November 10, 2026.
Security & Compliance
Sources
This page was written from 5 sources, 4 on domains other than getvocal.ai.
- 1.getvocal.ai — getvocal.aivendor
- 2.cmswire.com — getvocal raises 26m series a to scale governed ai agents
- 3.cxmtoday.com — getvocal launches control centre for ai customer conversatio
- 4.pulse2.com — getvocal raises 26 million series a to scale trustworthy ent
- 5.aiworld.eu — getvocal ai lands 26 million to expand hybrid human ai agent
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