Hyro
by Hyro
Agentic AI for healthcare patient access: voice, chat and SMS agents that schedule, refill and route
Hyro is a healthcare-specific agentic AI platform whose voice, chat and SMS agents handle patient access work such as scheduling, prescription refills, billing questions and call routing. It is built for health system contact centers and patient access leaders who want to cut call wait times without adding staff.
Hyro is a healthcare communications AI company founded in 2018 by Israel Krush (CEO) and Rom Cohen (COO) out of the Cornell Tech Startup Studio, with Weill Cornell as its first client. Its Agents OnCue handle patient conversations across phone, web chat, SMS and mobile apps, covering scheduling, registration, provider search, call routing, billing, prescription refills and FAQs, and pass harder cases to a human agent with context. The platform combines knowledge graphs, large language models and proprietary healthcare small language models, with administrators controlling the knowledge sources agents draw on, and it integrates with EHRs such as Epic, CRMs including Salesforce, and telephony and contact center systems. Proactive Px adds two-way outbound outreach, and a Care Intelligence dashboard reports on interaction data. On October 21, 2026 Hyro rebranded around Care OnCue and said the platform is extending beyond patient access into IT service management, revenue cycle and basic clinical support. Hyro reports more than 300 million care interactions across 2,500 hospitals, clinics and facilities and says it is live at more than 50 enterprise health systems; named customers include Baptist Health, Hackensack Meridian Health, Tampa General Hospital, Inova, Intermountain Health, Piedmont Healthcare and Prisma Health. It is HIPAA compliant and SOC 2 Type 2 attested. In October 2025 Hyro raised a $45M growth round led by Healthier Capital with Norwest, Define Ventures, Bon Secours Mercy Health and ServiceNow Ventures, bringing total funding to $95M.
A health system's patient access or contact center leader facing long call queues for scheduling, refills and billing questions.
Routine patient calls and chats are resolved by AI agents connected to the EHR, with complex cases handed to staff with context.
At a Glance
- Category
- Industry & Government
- Pricing
- Contact for pricing
- Target Market
- Health System CIOs, Patient Access Leaders, Contact Center Directors, Healthcare CTOs
- Deployment
- Cloud-only
- Founded
- 2018
- Customers
- More than 50 enterprise health systems (company-reported, October 2026)
Key Features
- ✓Agents OnCue
Voice, chat and SMS AI agents that complete patient requests like scheduling, refills and billing questions end to end.
- ✓EHR integration
Connects to Epic and other EHRs so agents act on real appointment and patient data instead of only answering FAQs.
- ✓Healthcare language models with knowledge graphs
Pairs large models with proprietary healthcare small language models and knowledge graphs, with admins controlling which sources agents use.
- ✓Human handoff with context
When an agent cannot finish a task, the conversation passes to a live staff member along with what has already been gathered.
- ✓Proactive Px outreach
Two-way omnichannel outbound messaging for reminders and follow-ups, aimed at cutting no-shows and missed screenings.
- ✓Care Intelligence dashboard
Built-in analytics on interaction data so patient access teams can see volumes, outcomes and where agents hand off.
Capabilities
Use Cases
- •Contact center deflection
Routine calls such as registration, routing and FAQs, which Hyro puts at 60-70% of contact center volume, are resolved by agents before reaching staff.
- •Self-service appointment scheduling
Patients book, reschedule or cancel appointments by phone or chat while the agent writes the change into the EHR.
- •Prescription refill requests
The agent takes refill requests over voice or SMS and routes them correctly, freeing staff from a high-volume routine call type.
- •IT helpdesk for clinical staff
Health systems use Hyro for IT service management tickets, one of the workflows the October 2026 rebrand says it is deepening.
- •Outbound care reminders
Proactive outreach reminds patients about appointments and screenings, with two-way replies handled by the same agents.
Ideal For
Best For
- ✓Health system call centers automating appointment scheduling and rescheduling
- ✓Prescription refill requests and routine billing questions over phone and chat
- ✓Call routing and provider search on the digital front door
- ✓Outbound reminders and two-way patient outreach to reduce no-shows
- ✓Specialty practices such as orthopedics, cardiology and pediatrics that run Epic
Not Ideal For
- ✗Organizations wanting one platform for broad enterprise orchestration, since Kore.ai's 2026 guide describes Hyro as focused mainly on front-door interactions
- ✗Payers or multi-department automation programs where, per the same guide, scope may be narrower and Hyro may need pairing with other AI systems
- ✗Non-healthcare companies: the agents, integrations and compliance posture are built only for health systems
Deployment
Market & Ratings
More than 50 enterprise health systems (company-reported, October 2026)
Market Analysis
Pros
- ✓Deep healthcare focus with Epic and Salesforce integrations
- ✓Large named customer base including Tampa General, Hackensack Meridian and Intermountain Health
- ✓HIPAA compliant and SOC 2 Type 2 attested
- ✓Rated fast to deploy with low engineering effort in Kore.ai's 2026 healthcare guide
Cons
- ✗Kore.ai's guide calls it focused mainly on front-door interactions, with narrower scope for clinical, payer or multi-department work
- ✗The expansion into IT service management, revenue cycle and clinical support was announced in an October 2026 rebrand and lacks independent validation
- ✗Most performance figures (85% routine-interaction resolution, 35% cost reduction, 5x ROI) are company-reported
- ✗No public pricing, and no user ratings on G2 or Capterra-network listings
Pricing
Enterprise
Contact for pricing
- ✓Voice, chat and SMS agents
- ✓EHR, CRM and telephony integrations
- ✓Care Intelligence analytics
We found no published Hyro price list in its press materials, funding coverage or the directory listings we checked, so treat pricing as enterprise quote-only. Deals are sold to health systems, payers and specialty clinic groups; the metering basis (per interaction, per seat or per facility) is not public.
Security & Compliance
Sources
This page was written from 5 sources, 5 on domains other than hyro.ai.
Stay Ahead of the Curve
Weekly enterprise AI insights for technology leaders. No spam, no vendor pitches—unsubscribe anytime.
SubscribeRelated Products
Mach9
AI CAD software that drafts survey-grade linework from LiDAR point clouds for civil engineering, DOT and utility teams
Ironclad
AI contract lifecycle management with agents grounded in your own deal history
Kastle
AI voice, SMS and chat agents for mortgage servicing, collections and loan operations at banks and lenders
Vesta
AI-native mortgage loan origination system where staff and AI agents work the same loan file