Enterprise Connect 2027
by Enterprise Connect
The #1 event for communications and CX innovation
About This Event
Enterprise Connect 2027 runs 23-25 March 2027 at the MGM Grand in Las Vegas, billed as 'the #1 event for communications and CX innovation'. Its programme is organised into five tracks - Legacy Unleashed (optimising your communications backbone), Workplace Reimagined (engineering tomorrow's collaboration stack), Tech Disruption Zone (implementing without imploding), Achieving Transformation (architecting your three-to-five-year roadmap) and Future Shock (communication tech beyond the horizon) - spanning AI, AV and video, CX and contact centre, collaboration and unified communications, and security and compliance. The 2026 edition moved the show to Las Vegas for the first time, at Caesars Forum, and added three half-day summits on AI, CX and AV. Agentic AI dominated it: RingCentral launched AIR Pro, Zoom shipped AI Companion 3.0, Salesforce introduced Agentforce Contact Center and Mitel released Edge and WX, while sessions pushed back with deepfake risk, accessibility and the need for human oversight of agents.
At a Glance
- Date
- March 23–25, 2027
- Location
- MGM Grand, Las Vegas, Nevada
- Format
- In-Person
- Event Type
- Conference
- Status
- Upcoming
- Pricing
- Paid
- Organizer
- Enterprise Connect
- Added
- Jul 15, 2026
- Updated
- Aug 3, 2026
Topics & Focus Areas
Who Should Attend
- ✓CIOs and IT Directors
- ✓Unified Communications Leads
- ✓Contact Centre and CX Leaders
- ✓Collaboration and Digital Workplace Managers
- ✓AV and Workplace Technology Managers
- ✓Enterprise Architects
Why Attend
This is the buying event for the communications and contact-centre stack, and 2027 lands at the point where agentic AI stops being a launch slide and starts appearing in renewal quotes. At the 2026 edition the major UCaaS and CCaaS vendors - RingCentral, Zoom, Salesforce, Mitel - launched autonomous-agent products in the same week, so a CIO can compare them side by side instead of across six sequential vendor briefings. The five-track structure is built for exactly that split: one track for keeping the existing backbone alive, another for the three-to-five-year roadmap. Bring your renewal calendar and the list of contracts that expire in 2028.
Event Features
- ✓Legacy Unleashed track - optimising your communications backbone
- ✓Workplace Reimagined track - engineering tomorrow's collaboration stack
- ✓Tech Disruption Zone track - implementing without imploding
- ✓Achieving Transformation track - architecting your 3-5 year roadmap
- ✓Future Shock track - communication tech beyond the horizon
- ✓Half-day summits on AI, CX and AV, introduced at the 2026 edition
- ✓Expo hall plus the Best of Enterprise Connect and Excellence Awards
What Makes This Unique
- ★The launch window for the communications stack: RingCentral, Zoom, Salesforce and Mitel all shipped agentic products at the 2026 edition in the same week
- ★Track structure is written around decisions - keep the backbone alive, build the three-to-five-year roadmap, look past the horizon - rather than product categories
- ★Deliberately narrow: communications, CX and the digital workplace only, not a general enterprise IT show
- ★Relocated to Las Vegas in 2026 after years at Gaylord Palms in Orlando, and returns there at the MGM Grand for 2027
Industries Represented
Pricing Details
Not published. Enterprise Connect's own 2027 event listing carries the dates and venue only - registration is not open and no rates or early-bird deadlines are shown as of August 2026.
Organizer
Enterprise Connect
enterpriseconnect.com/Frequently Asked
- When is Enterprise Connect 2027?
- Enterprise Connect 2027 takes place March 23–25, 2027 in Las Vegas, Nevada.
- Where is Enterprise Connect 2027 held?
- Enterprise Connect 2027 is held in Las Vegas, Nevada. The event format is in-person.
- How much does Enterprise Connect 2027 cost?
- Enterprise Connect 2027 is paid. Not published. Enterprise Connect's own 2027 event listing carries the dates and venue only - registration is not open and no rates or early-bird deadlines are shown as of August 2026.
- Who should attend Enterprise Connect 2027?
- Enterprise Connect 2027 is aimed at CIOs and IT Directors, Unified Communications Leads, Contact Centre and CX Leaders, Collaboration and Digital Workplace Managers, AV and Workplace Technology Managers, Enterprise Architects.
- What topics does Enterprise Connect 2027 cover?
- Enterprise Connect 2027 covers Unified Communications, Contact Centre and CX, Agentic AI, Collaboration and Digital Workplace, AV and Video Conferencing, Security and Compliance, Cloud Communications, Hybrid Work.
Sources
This page was written from 5 sources, 2 on domains other than enterpriseconnect.com.
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