Ushur Agentic Platform
by Ushur
AI agents that finish the job — end-to-end customer journeys for insurance, healthcare and financial services
Ushur Agentic Platform (UAP) is an agentic customer-experience platform whose AI agents complete regulated customer journeys from first contact to final resolution across SMS, email, web, chat and voice. It is built for CX, operations and digital leaders at health plans, insurers and banks who need automation with auditability and human oversight built in.
At a Glance
- Category
- AI Agents & Orchestration
- Pricing
- Contact for pricing, Subscription
- Target Market
- CIOs, CX and Operations Leaders, Digital Transformation Leaders, Insurance and Health Plan Executives, Financial Services Executives
- Founded
- 2015
- Headquarters
- Santa Clara, California, United States
Key Features
- ✓Ushur Assist
A conversational builder that lets business users create customer experiences by describing them in plain language.
- ✓Ushur Insights
An analytics layer that answers business questions such as why customers are contacting the organization.
- ✓Voice-Guided Experience
Combines a natural voice conversation with a synchronized on-screen session so customers can complete forms and upload documents while talking.
- ✓Stateful omnichannel journeys
A journey can start with an outbound text, continue on the web and finish on a call with full context preserved throughout.
- ✓Build on Ushur ecosystem
A partner program with more than 200 integrations to enterprise systems and partner-built industry-specific experiences.
- ✓Trust-native architecture
Governance, security, compliance, auditability and human oversight are embedded in every interaction rather than added afterward.
Capabilities
Use Cases
- •Health plan member servicing
Agents handle member questions end to end, including coverage updates, without routing to a live agent for every step.
- •Medicaid redetermination
Automates outreach, information gathering and document collection for eligibility redetermination across channels.
- •Insurance claims and banking onboarding
Agents retrieve documents and act across enterprise systems to move a claim forward or onboard a banking customer to completion.
Ideal For
Best For
- ✓Automating end-to-end health plan member servicing and Medicaid redetermination
- ✓Completing insurance claims and banking onboarding journeys without handoffs
- ✓Omnichannel customer journeys that persist context across SMS, email, web, chat and voice
- ✓Regulated-industry CX automation that needs auditability and human oversight
Market Analysis
Pros
- ✓Deep vertical fit for insurance, healthcare and financial services workflows
- ✓Named enterprise customers including Cigna, Aflac, IEHP and Irish Life
- ✓Cross-channel context retention solves a real CX failure mode
- ✓Business users can build experiences conversationally via Ushur Assist
Cons
- ✗No published pricing
- ✗Narrow vertical focus makes it a poor fit outside regulated CX
- ✗No public customer counts or independently verified outcome metrics for UAP at launch
- ✗Cloud-only; no on-premises option disclosed
Pricing
Try Ushur
$0
- ✓No contract required
- ✓Hands-on trial of the platform
Enterprise
Contact for pricing
- ✓Ushur Assist, Ushur Insights and Voice-Guided Experience
- ✓Omnichannel SMS, email, web, chat and voice
- ✓200+ enterprise system integrations
- ✓Trust-native governance, auditability and human oversight
A no-contract 'Try Ushur' program is offered; enterprise pricing is not published.
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