Ushur Agentic Platform
by Ushur
AI agents that finish the job — end-to-end customer journeys for insurance, healthcare and financial services
Ushur Agentic Platform (UAP) is an agentic customer-experience platform whose AI agents complete regulated customer journeys from first contact to final resolution across SMS, email, web, chat and voice. It is built for CX, operations and digital leaders at health plans, insurers and banks who need automation with auditability and human oversight built in.
Ushur launched the Ushur Agentic Platform (UAP) on July 22, 2026, framing it around agents that finish work rather than agents that merely converse. UAP agents understand intent, gather information, retrieve documents, take action across enterprise systems and complete the task — updating a member's coverage, moving an insurance claim forward, onboarding a banking customer or guiding a patient through care. The platform is omnichannel and stateful: a journey can begin with an outbound text, continue on the web and finish in a phone call with full context intact, so customers never repeat themselves. Named components include Ushur Assist, a conversational builder where a business user can request an experience in plain language such as 'build me a claims status experience'; Ushur Insights, an analytics layer that answers business questions like why customers are making contact; and Voice-Guided Experience, which pairs natural voice conversation with a synchronized on-screen session for form completion and document upload. Build on Ushur is the partner ecosystem, offering more than 200 integrations to enterprise systems plus partner-built industry-specific experiences. Because Ushur sells into highly regulated sectors, it describes governance, security, compliance, auditability and human oversight as core elements of a 'trust-native' architecture embedded in every interaction rather than bolted on. Initial UAP use cases named at launch are servicing health plan members, Medicaid redetermination and automating ride requests for member transportation. Founded in 2015 by Simha Sadasiva and Henry Peter and headquartered in Santa Clara, California, Ushur serves healthcare, insurance and financial services customers including IEHP, Cigna, Aflac, Irish Life, Benefitfocus and EmpiRx, and offers a no-contract 'Try Ushur' program.
At a Glance
- Category
- AI Agents & Orchestration
- Pricing
- Contact for pricing, Subscription
- Target Market
- CIOs, CX and Operations Leaders, Digital Transformation Leaders, Insurance and Health Plan Executives, Financial Services Executives
- Founded
- 2015
- Headquarters
- Santa Clara, California, United States
Key Features
- ✓Ushur Assist
A conversational builder that lets business users create customer experiences by describing them in plain language.
- ✓Ushur Insights
An analytics layer that answers business questions such as why customers are contacting the organization.
- ✓Voice-Guided Experience
Combines a natural voice conversation with a synchronized on-screen session so customers can complete forms and upload documents while talking.
- ✓Stateful omnichannel journeys
A journey can start with an outbound text, continue on the web and finish on a call with full context preserved throughout.
- ✓Build on Ushur ecosystem
A partner program with more than 200 integrations to enterprise systems and partner-built industry-specific experiences.
- ✓Trust-native architecture
Governance, security, compliance, auditability and human oversight are embedded in every interaction rather than added afterward.
Capabilities
Use Cases
- •Health plan member servicing
Agents handle member questions end to end, including coverage updates, without routing to a live agent for every step.
- •Medicaid redetermination
Automates outreach, information gathering and document collection for eligibility redetermination across channels.
- •Insurance claims and banking onboarding
Agents retrieve documents and act across enterprise systems to move a claim forward or onboard a banking customer to completion.
Ideal For
Best For
- ✓Automating end-to-end health plan member servicing and Medicaid redetermination
- ✓Completing insurance claims and banking onboarding journeys without handoffs
- ✓Omnichannel customer journeys that persist context across SMS, email, web, chat and voice
- ✓Regulated-industry CX automation that needs auditability and human oversight
Market Analysis
Pros
- ✓Deep vertical fit for insurance, healthcare and financial services workflows
- ✓Named enterprise customers including Cigna, Aflac, IEHP and Irish Life
- ✓Cross-channel context retention solves a real CX failure mode
- ✓Business users can build experiences conversationally via Ushur Assist
Cons
- ✗No published pricing
- ✗Narrow vertical focus makes it a poor fit outside regulated CX
- ✗No public customer counts or independently verified outcome metrics for UAP at launch
- ✗Cloud-only; no on-premises option disclosed
Pricing
Try Ushur
$0
- ✓No contract required
- ✓Hands-on trial of the platform
Enterprise
Contact for pricing
- ✓Ushur Assist, Ushur Insights and Voice-Guided Experience
- ✓Omnichannel SMS, email, web, chat and voice
- ✓200+ enterprise system integrations
- ✓Trust-native governance, auditability and human oversight
A no-contract 'Try Ushur' program is offered; enterprise pricing is not published.
Sources
This page was written from 3 sources, 2 on domains other than ushur.ai.
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