Forethought

Forethought is an agentic AI platform for customer service that autonomously resolves support inquiries, triages and routes tickets, assists human agents, and surfaces knowledge gaps across chat, email, voice, and SMS.

Category

Customer Service AI

Pricing

Enterprise, Custom pricing, Usage-based

Target Market

Enterprise, Mid-market

Founded

2017

Headquarters

San Francisco, California, United States

Integrations

70

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  Solve

  Omnichannel agentic AI agent that autonomously resolves customer inquiries end-to-end across chat, email, voice, and SMS, with intent detection and brand customization.

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  Triage

  Agentic AI that automatically classifies, tags, and routes tickets based on sentiment, language, and urgency, and filters spam using custom models.

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  Assist

  Real-time AI copilot embedded in the helpdesk that summarizes tickets and gives agents step-by-step guidance and consistent response generation.

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  Discover

  AI analytics that mine support data to surface knowledge gaps and opportunities and auto-generate Autoflows to close them.

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  Agent QA

  Automated quality assurance that evaluates 100% of tickets with customizable scoring and per-agent and per-channel dashboards.

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  Autoflows

  Patent-pending agentic reasoning engine that interprets natural-language policies to execute complex, end-to-end resolution workflows without decision trees.

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  Automated ticket deflection

  Resolve common, repetitive customer inquiries autonomously across channels, reducing wait times and support backlog without human intervention.

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  Intelligent ticket triage and routing

  Automatically tag, prioritize, and route incoming tickets by sentiment, language, and urgency so the right issues reach the right agents faster.

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  Agent productivity and assist

  Give human agents real-time summaries, suggested responses, and step-by-step guidance to resolve complex tickets more quickly and consistently.

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  Support insights and knowledge-gap discovery

  Analyze historical support data to identify knowledge gaps and generate new automated workflows and content.

No public pricing is published. Forethought uses outcome-based pricing that combines a platform access fee with usage/resolution-based costs; its three plans (Team, Professional, and Enterprise) all require a custom quote from sales. Instead of a free trial, it offers a Proof of Value (POV) engagement using the customer's own data. Now part of Zendesk following the March 2026 acquisition.