Cognigy

Cognigy is an enterprise conversational and agentic AI platform (Cognigy.AI) for automating customer and employee service across voice and digital channels. Founded in 2016 in Düsseldorf, Germany, it was acquired by NICE in 2025 and now operates as NiCE Cognigy.

Cognigy is a Düsseldorf, Germany-based provider of enterprise-grade conversational and agentic AI, founded in 2016 by Philipp Heltewig and Sascha Poggemann. Its flagship product, Cognigy.AI, lets large organizations build and operate AI agents that automate customer and employee service across voice, chat, messaging, and social channels in 100+ languages. The platform combines a low-code conversation/flow builder with generative AI, autonomous 'Agentic AI' agents, Knowledge AI for retrieval-grounded answers, a Voice Gateway for telephony, and Agent Copilot to assist human agents in real time. Cognigy serves major enterprises including Mercedes-Benz, Nestle, Lufthansa Group, Toyota, and Bosch. In 2025 Cognigy was acquired by NICE: NICE announced a definitive agreement on July 28, 2025 in a transaction valued at approximately $955 million, and the deal closed on September 8, 2025. Cognigy now operates as NiCE Cognigy and is being integrated with NICE's CXone customer-experience platform.

Category

AI Agents & Orchestration

Pricing

Enterprise, Custom pricing

Target Market

Enterprise

Founded

2016

Headquarters

Düsseldorf, Germany

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  Cognigy.AI Platform

  Enterprise platform with a low-code flow/conversation builder to design, deploy, and manage AI agents across voice and digital channels.

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  AI Agents / Agentic AI

  Autonomous AI agents that understand, decide, and resolve customer requests, orchestrated as an 'Agentic AI Workforce.'

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  Voice Gateway

  Voice connectivity for telephony and IVR, enabling natural-sounding voice AI agents in the contact center.

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  Agent Copilot

  Real-time AI assistance for human agents, including live coaching, knowledge surfacing, and automated call wrap-ups.

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  Knowledge AI

  Retrieval-grounded knowledge management that lets AI agents answer from enterprise content and documents.

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  Generative AI

  Enterprise-ready LLM integration for generative responses, real-time translation, and 100+ language support.

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  Customer service automation

  Deploy AI agents to resolve customer inquiries across chat, messaging, and social channels, reducing handle time and deflecting routine tickets.

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  Voice / contact center automation

  Use Voice Gateway and voice AI agents to automate phone-based support and IVR interactions with natural conversation.

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  Agent assist

  Support human agents in real time with Agent Copilot for coaching, suggested responses, knowledge lookup, and automated wrap-ups.

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  Employee and internal service

  Automate internal support such as IT and HR helpdesk requests with conversational AI agents.

Cognigy does not publish public pricing; it uses a sales-led, custom enterprise model (contact sales for a quote). Pricing typically varies by usage such as voice and chat channels, LLM workloads, and add-ons like Agent Copilot and Knowledge AI.