AI ROI measurement

Sysco tied executive equity to structural cost-out alongside $500 million of AI and technology net cost out. Before you copy it, define the baseline, the run cost, and which dollars belong to a separate synergy target.

M&T Bank's Copilot population has been published three ways in twelve months — 16,000 using, 17,000 deployed to, 15,000+ with access — while its own filings show headcount fell 928. None of those figures is weekly active users, and that is the only one a per-seat renewal turns on.

DBS scaled an agentic credit-memo drafter from a 150-person pilot to roughly 1,500 corporate bankers on an 'at least 30%' target it has not yet published a measured result for. Thirty percent of a task that consumes 40% of a role is about 12% of one FTE.

Walmart and Amazon both told analysts that AI-assistant users spend 40% more per order than customers who don't use one. Neither disclosed a holdout, and the only figure in the whole earnings cycle a retail team can independently instrument is Target's external-AI referral channel.

Airbnb put five AI productivity numbers on the record at Q2 earnings. Four are activity counts only Airbnb can define. One — support cost per booking, down about 16% — is the only figure a filed line item actually moves with.