Microsoft Work IQ

Microsoft Work IQ is an intelligence layer for Microsoft 365 that builds a real-time semantic model of how an organization operates and exposes it to AI agents through the new Work IQ APIs. It is aimed at enterprises building custom Copilot agents that need grounded context, tools, scale, and governance across M365.

Category

AI Agents & Orchestration

Pricing

Usage-based

Target Market

CIOs, CTOs, Enterprise Developers, IT Administrators

Founded

2026

Headquarters

Redmond, WA, United States

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  Semantic organizational model

  Builds a real-time model of how an organization operates from M365 signals — email, calendar, meetings, chats, files, people, and line-of-business systems.

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  Work IQ APIs (four domains)

  Chat, Context, Tools, and Workspaces give agents a standardized way to read context and act across Microsoft 365.

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  Model Context Protocol tools

  Agentic access to M365 entities through simple verbs exposed over MCP for interoperable agent tooling.

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  Permission-aware governance

  Enforces each user's existing Microsoft 365 permissions when surfacing context to agents.

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  Copilot Credit cost controls

  Consumption billing in Copilot Credits with an admin-center dashboard to set spending limits and monitor usage.

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  Context-grounded custom agents

  Developers ground agents in real organizational context instead of raw data to reduce hallucinations.

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  Proactive multi-agent workflows

  Agents act across M365 apps and entities using standardized tools and shared workspace state.

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  Governed enterprise AI rollout

  IT admins meter Copilot Credit usage and enforce permissions across agents and services.

Consumption-based pricing denominated in Copilot Credits — fixed for Tools, variable for Chat and Context; managed via the Microsoft 365 admin center. Typically layered onto Microsoft 365 Copilot licensing.