enterprise AI strategy

Salesforce acquired Fin — formerly Intercom — for $3.6 billion after Fin's purpose-built Apex model achieved 73-76% autonomous resolution rates, outperforming GPT-5.4, Claude Opus 4.5, and Salesforce's own Agentforce (62%). In the $15 billion AI customer service market, this deal admits that domain-specific models beat general-purpose platforms on the workload that matters most. Platform decision matrix and ROI calculator inside.

DeepSeek V4 ships a 1.6T-parameter open-weight model with 1M-token context at $1.74/M tokens and Huawei chip optimization. What enterprise AI leaders do next.

OpenAI finished training GPT-6 at its Stargate facility. With 40% reasoning gains and agentic autonomy, enterprise AI strategies face an urgent reckoning.