Customer Contact Week (CCW) Las Vegas 2027

Customer Contact Week (CCW) Las Vegas 2027 is the flagship edition of the CCW series for customer service and contact center leaders, held June 14-17, 2027 at Caesars Forum in Las Vegas. The organizer, Customer Management Practice, describes CCW as the world's largest customer contact event, citing 8,000+ annual attendees, 500+ speakers, 300+ topics and 275+ hours of onsite programming across the series. The program mixes keynotes and interactive workshops, and its AI and Automation theme covers practical applications and governance of AI in contact centers. Other themes include workforce management and leadership, digital transformation and industry benchmarking, and the expo hall shows AI, automation and analytics tools. The detailed 2027 agenda has not been published.

Date

June 14–17, 2027

Location

Caesars Forum, Las Vegas, Nevada

Format

In-Person

Event Type

Conference

Status

Upcoming

Pricing

Paid

Organizer

Customer Management Practice

Added

Oct 17, 2026

Updated

Oct 17, 2026

• ✓Chief customer officers
• ✓VPs of customer service and contact center operations
• ✓CX technology and CIO teams
• ✓Workforce management leaders
• ✓Digital transformation leads
• ✓Contact center AI and analytics owners

The contact center is where most enterprises first put generative AI in front of customers, and it is where the cost case for agents and automation gets tested hardest. CCW gathers the operators who own those numbers: service VPs, workforce managers and CX technology teams from large consumer brands. A CIO or COO weighing AI agents, assisted service or automation governance can compare deployments with peers and run vendor evaluations on the expo floor in one week.

• ✓AI and Automation theme: practical applications and governance of AI in contact centers
• ✓Workforce management and leadership programming
• ✓Digital transformation and new digital channels sessions
• ✓Industry benchmarking and networking
• ✓Keynotes and interactive workshops
• ✓Expo hall covering AI, automation and analytics technologies

• ★Scale: the organizer cites 8,000+ attendees, 500+ speakers and 275+ hours of programming across CCW, the largest event of its kind.
• ★Audience drawn from customer contact and CX leadership, including representatives of more than half the Fortune 100.
• ★AI content is framed around operational outcomes and governance in contact centers rather than model research.

CCW Las Vegas 2027 pass prices are not yet published on the organizer's site; registration details are listed on customermanagementpractice.com.

When is Customer Contact Week (CCW) Las Vegas 2027?

Customer Contact Week (CCW) Las Vegas 2027 takes place June 14–17, 2027 in Las Vegas, Nevada.

Where is Customer Contact Week (CCW) Las Vegas 2027 held?

Customer Contact Week (CCW) Las Vegas 2027 is held in Las Vegas, Nevada. The event format is in-person.

How much does Customer Contact Week (CCW) Las Vegas 2027 cost?

Customer Contact Week (CCW) Las Vegas 2027 is paid. CCW Las Vegas 2027 pass prices are not yet published on the organizer's site; registration details are listed on customermanagementpractice.com.

Who should attend Customer Contact Week (CCW) Las Vegas 2027?

Customer Contact Week (CCW) Las Vegas 2027 is aimed at Chief customer officers, VPs of customer service and contact center operations, CX technology and CIO teams, Workforce management leaders, Digital transformation leads, Contact center AI and analytics owners.

What topics does Customer Contact Week (CCW) Las Vegas 2027 cover?

Customer Contact Week (CCW) Las Vegas 2027 covers AI in the contact center, AI governance in customer service, Contact center automation, Workforce management, Digital customer channels, Customer experience analytics, Industry benchmarking.

This page was written from 3 sources, 2 on domains other than customermanagementpractice.com.

1. 1.customermanagementpractice.com — ccwvendor
2. 2.cmswire.com — customer contact week las vegas 2027
3. 3.verint.com — customer contact week 2027