Casap
by Casap
AI agents for card disputes, chargebacks and first-party fraud at banks, credit unions and fintechs
Casap is an AI-native dispute and fraud platform whose agents handle card disputes from intake to recovery for banks, credit unions, fintechs and processors. It is for dispute and fraud operations leaders who need faster Reg E and Reg Z resolution and fewer losses to first-party fraud.
Casap is a New York company founded in 2023 by Shanthi Shanmugam, formerly of Robinhood, and Saisi Peters, formerly of Chime. It builds AI agents that run the card dispute lifecycle: conversational intake that tests a claim's validity in real time and can steer a consumer to the merchant first, evidence gathering, fraud detection, chargeback filing directly with the card networks, fund recovery and customer updates through a consumer-facing tracker. Two models trained on each institution's own dispute data guide the agents: a predictive win score and a first-party fraud score. Clear, low-risk cases can get an instant provisional credit decision, while complex or higher-risk cases go to a human investigator by design, and serial bad-faith disputers are flagged. Reg E, Reg Z, NACHA and card-network deadlines are built into the case workflow, and a managed service lets institutions hand investigations to Casap entirely. Third-party profiles cite integrations with Visa, Mastercard, STAR and Symitar/Jack Henry cores and a REST API for creating disputes and uploading evidence. Casap says it serves more than 100 banks, credit unions, fintechs and processors. Chartway Federal Credit Union reported resolution time down from up to three months to 12 days and $875,000 in first-year savings. On October 28, 2026 Casap closed a $56M Series B led by Base10 Partners, with Experian and Synchrony as strategic investors, bringing total funding to $90M, and said it will extend its agents into fraud, collections and claims.
The head of disputes or fraud operations at a bank or credit union handling a few hundred or more card disputes a month under Reg E and Reg Z deadlines
Disputes resolved in days instead of up to 90, with first-party fraud scored before provisional credit is issued
At a Glance
- Category
- Industry & Government
- Pricing
- Contact for pricing
- Target Market
- Bank Operations Leaders, Credit Union Executives, Fraud and Risk Leaders, Fintech COOs, CIOs
- Deployment
- Cloud-only, API-based
- Founded
- 2023
- Headquarters
- New York, USA
- Customers
- 100+ banks, credit unions, fintechs and processors (company claim, October 2026)
Key Features
- ✓End-to-end dispute agents
Agents run intake, investigation, evidence gathering, chargeback filing and recovery, cutting staff handling time to minutes per case.
- ✓Win score and first-party fraud score
Institution-specific models predict chargeback success and flag likely friendly fraud before provisional credit goes out.
- ✓Embedded compliance engine
Reg E, Reg Z, NACHA and card-network deadlines are tracked on every case, with data exportable for regulatory reporting.
- ✓Human-in-the-loop routing
Low-risk, high-confidence cases get instant decisions while complex or risky ones are routed to investigators by design.
- ✓Conversational intake and tracker
Adaptive intake tests claim validity in real time and a consumer tracker shows dispute status, reducing calls and attrition.
- ✓Managed investigation service
Institutions can hand dispute investigations to Casap's own team instead of staffing them in-house.
Capabilities
Use Cases
- •Credit union dispute backlog
Chartway Federal Credit Union cut resolution from up to three months to 12 days and saved $875,000 in year one.
- •First-party fraud screening
Issuers score each claim for friendly-fraud risk and flag serial disputers before granting provisional credit, lowering write-offs.
- •Direct network chargebacks
Dispute teams file with Visa and Mastercard directly from Casap, avoiding third-party processor queues and missed deadlines.
- •Regulatory deadline control
Compliance teams track every Reg E and Reg Z deadline in one case record and export evidence for examiners.
Ideal For
Best For
- ✓Credit unions and community banks automating Reg E card dispute handling
- ✓Card issuers fighting first-party (friendly) fraud before issuing provisional credit
- ✓Institutions that want to file chargebacks directly with card networks instead of through processor queues
- ✓Dispute teams that want to outsource investigations through a managed service
Not Ideal For
- ✗Very low-volume institutions: RFP.wiki puts the fit threshold at roughly 200 disputes a month
- ✗Buyers who require published pricing, a public uptime SLA or a public SOC 2 report before a sales conversation
- ✗Merchants looking for chargeback defence, since Casap is built for issuers
Deployment
Market & Ratings
100+ banks, credit unions, fintechs and processors (company claim, October 2026)
Market Analysis
Pros
- ✓Named customer results: Chartway FCU cut resolution to 12 days and saved $875,000 in year one
- ✓Filene's FiLab credit union testing reported strong usability and confidence in compliance support
- ✓Strategic backing from Experian and Synchrony, with Synchrony using it in production
- ✓Named AI Company of the Year at Tearsheet's 2026 AI Innovation Awards
Cons
- ✗Most headline metrics (73% automated resolution, 96% chargeback win rate) are company-reported and unverified, as Ventureburn notes
- ✗Legacy core integration and compliance mapping add rollout effort, and complex edge cases still need human review (RFP.wiki)
- ✗No public pricing, uptime SLA, SOC 2 report or certified connector catalog
- ✗Founded in 2023, so its long-term track record is short
Pricing
Institutional contract
Contact for pricing
- ✓Dispute and fraud agents
- ✓Compliance engine
- ✓Optional managed investigation service
No list pricing is published. RFP.wiki reports custom institutional contracts scaled to dispute volume and institution size, with implementation, managed-service and volume-discount costs not public; it rates its own pricing evidence as estimated, not official. Customer-reported savings (Chartway: about 85% lower dispute costs) are the only public cost reference.
Security & Compliance
Sources
This page was written from 5 sources, 4 on domains other than casap.co.
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