Grab Ran Analytics Agents 5 Months. Context Was the Ceiling.
Grab published five months of before-and-after numbers on its analytics agents: mechanical tickets fell from 44% to 30% and cycle times about 33%. The constraint it names is certified metric context, not model capability — and the one benchmark that holds the model fixed puts the semantic layer's lift at about 21 points.
August 19, 2026 · 14 min read