replace vs augment

Ford rehired 350 engineers after AI quality control failed. Commonwealth Bank reversed its layoffs when AI voice bots couldn't handle real customers. IBM is tripling entry-level hiring after AI handled 94% of HR but the remaining 6% broke everything. Orgvue found 55% of leaders who laid off workers for AI now regret it. Robert Half reports 32% of hiring managers rehired for the same role. Here's the Replace-or-Augment Decision Matrix and Workforce Transition Readiness Checklist every enterprise needs before making AI workforce decisions.