PayPal's AI Agents Resolved 24M Contacts as Support Costs Fell 3%
PayPal says its AI chat agents resolved more than 24 million support contacts in 2026, alongside 2,000+ job cuts. It gave no containment rate, recontact rate or cost per resolution, and those are the numbers to demand before you book similar savings.
October 28, 2026 · 9 min read