75% Resolution Without Humans. OpenAI Just Became a Consulting Firm.
OpenAI launched Presence — a governed AI agent deployment product for enterprise voice and chat, delivered by Forward Deployed Engineers, not self-serve APIs. Backed by a $4 billion Deployment Company and the Tomoro acquisition, Presence resolves 75% of inbound issues autonomously on OpenAI's own support line. Enterprise AI agent platform comparison matrix and 10-question deployment readiness assessment inside.
July 24, 2026