OpenAI Presence: 75% of Enterprise Calls Resolved by AI
OpenAI Presence resolves 75% of enterprise calls with no human reps. What enterprise leaders need to know before evaluating this platform.
July 22, 2026 · 11 min readCustomer Support
Every THE D[AI]LY BRIEF article on Customer Support — enterprise AI analysis, benchmarks, vendor comparisons, and ROI frameworks for technology and business leaders. Updated as new coverage publishes.
Khoros Aurora AI Finally Answers the 30% of Questions That Die
For 4,000 enterprises, 30% of community questions went unanswered until Aurora AI launched 3 autonomous agents. CFOs: $500M in support savings. CTOs: grounded LLMs with zero hallucinations.
April 11, 2026 · 9 min read