Every THE D[AI]LY BRIEF article on Customer Service — enterprise AI analysis, benchmarks, vendor comparisons, and ROI frameworks for technology and business leaders. Updated as new coverage publishes.
Salesforce acquires Fin for $3.6B to strengthen Agentforce platform. For CIOs: AI agent consolidation accelerates. For CFOs: $0.99/resolution pricing model reveals support cost math.
June 15, 2026 · 10 min read
GPT-Realtime-2 brings GPT-5 reasoning to voice agents at $0.16-0.32 per call. Score readiness on 25 points. Choose your stack with the decision matrix.
May 12, 2026 · 14 min read
Bret Taylor's Sierra hits $15.8B valuation with 40% Fortune 50 penetration. The math behind replacing $400B in contact center spend with AI agents.
May 9, 2026 · 7 min read
SoundHound's distressed acquisition of LivePerson creates an omnichannel AI platform serving 12 of the top 15 global banks and 1 billion monthly messages. Here's what enterprise leaders need to know about vendor consolidation, debt restructuring, and the real cost of customer service AI.
April 22, 2026 · 8 min read