96% of Agentic AI Hits ROI: What the 79% Missing
96% of agentic AI deployments meet or exceed ROI expectations while 79% of general AI projects struggle. For CTOs and CFOs: the deployment gap explained.
June 19, 2026 · 8 min readContact Center AI
Every THE D[AI]LY BRIEF article on Contact Center AI — enterprise AI analysis, benchmarks, vendor comparisons, and ROI frameworks for technology and business leaders. Updated as new coverage publishes.
Cresta Knowledge Agent: Why Augmentation Beats Automation for Contact Centers in 2026
Cresta Knowledge Agent uses augmentation over full automation for contact centers. For COOs managing support: productivity gains while maintaining human over...
March 22, 2026 · 12 min read