Genpact Finds 92% Kept or Grew Headcount With AI Agents
Genpact surveyed 2,005 executives: 69% with agents in production grew their agent fleets while 92% kept or grew human headcount. Leaders differ on new human-agent roles (51% vs 22%) and P&L ownership of agent value (49% vs 7%).
November 13, 2026 · 10 min read